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Portfolio

⚠️ Please note that the portfolio provided here is limited due to the sensitive nature of my previous work.

Note: Portfolio is limited, due to the sensitive nature of my previous government work.

PMO Request Form – UX Feedback

Reviewed a request form built in Power Apps and gave usability feedback. Pointed out problems with required fields, too many inputs showing at once, and unclear field labels. Suggested simple fixes like grouping fields, clearer instructions, and adding help text to make the form easier and less overwhelming.

US Navy Contractor

[UX] DOJ Site Redesign for Accessibility + Usability - 2021-2024

Redesigning an Online Application for Enhanced Usability and Accessibility
Project Overview

This project was focused on a comprehensive redesign of a decade-old online application characterized by significant usability challenges and lacking in Section 508 compliance and accessibility features. The objective was to modernize the user interface, significantly improve the user experience, and ensure compliance with accessibility standards to better serve all users, including those with disabilities.

Process and Collaboration

The redesign process began with an extensive phase of gathering feedback. This included inputs from existing users, customer leads, and specifically the visually impaired user community, ensuring the new design would be inclusive and accessible.

To facilitate continuous improvement and alignment with user needs, I organized bi-weekly user forums. These forums were instrumental, attended by users, customers, and our business analyst. Each session was an opportunity to present design iterations, gather real-time feedback, and make immediate adjustments.

Parallel to the user forums, designs were regularly reviewed with our development lead to assess technical feasibility. This collaboration ensured that all proposed features could be realistically implemented within the technical framework of the application.

Phased Implementation

The redesign was structured into two main versions:

Version 1: Focused on rapid implementation of 'easy wins'—improvements that were straightforward but had a significant impact on user experience and accessibility. The primary goal of this phase was to transition away from the outdated UI to a more modern, accessible front end. This update laid the groundwork for further enhancements and ensured immediate improvements in usability and compliance.
Version 2: Scheduled to commence after the successful rollout of Version 1, this phase is set to include more complex and time-intensive features. These enhancements are based on the feedback from Version 1 and ongoing user input, ensuring that the application continues to evolve in line with user needs and technological advancements.
Outcome and Next Steps

The initial rollout of Version 1 has been met with positive feedback, marking a significant improvement in both usability and accessibility. The application is now more navigable, faster, and easier to use, especially for users with disabilities. As we move towards implementing Version 2, the focus will remain on enhancing functionality, expanding accessibility features, and refining the user experience based on comprehensive user engagement.

This project not only demonstrates a commitment to user-centered design but also highlights the importance of inclusive practices in creating digital tools that are accessible to everyone. The iterative approach in collaboration with diverse user groups ensures that the application remains relevant and continues to meet the evolving needs of its users.

Key Design Changes in the Application Redesign
1. Header Redesign
Before: The application initially featured a large, low-value header that consumed significant screen real estate without providing proportional utility. This bulky header was particularly cumbersome when the application was nested within another application, leading to a cluttered interface.

After: The header was streamlined into a slim, modern design that not only frees up valuable screen space but also complements the encapsulation within other applications. This change enhances the overall aesthetic and functional layout of the user interface, making it more approachable and less overwhelming.

2. Advanced Search Overhaul
Before: The old search functionality was hindered by a daunting dropdown menu containing over 270 options, making the process of building queries frustrating and time-consuming. This method overwhelmed users and detracted from the usability of the application.

After: The search feature was transformed into a wizard-style interface with tabs that organize options into contextual groupings. This redesign allows users to easily view and select from multiple options in a more structured and intuitive manner, significantly enhancing the search experience.

3. Workflow Redesign
Before: The previous workflow design was unintelligible and unpredictable. It poorly conveyed the user's current position within the process and the available options, many of which were virtually hidden or poorly labeled. This design often left users confused and unsure of their next steps.

After: The redesigned workflow clearly illustrates the user's progress through the application, what actions are available at each stage, and future possibilities. It also specifies which user roles are permitted to perform each action. This clarity has been achieved through a more logical and visually guided interface that significantly reduces user confusion and enhances navigation.

Impact of the Redesign
These design improvements have collectively transformed the user experience by simplifying complex interactions, enhancing accessibility, and providing a more intuitive and satisfying navigation process. The changes not only address specific user frustrations but also contribute to a more coherent and efficient digital environment that supports diverse user needs, including those of users with disabilities. This approach exemplifies the application of user-centered design principles and the commitment to inclusivity in digital tools.

Department of Justice (DoJ)

[UX/KM] My Personal Knowledge Management (PKM) System (2008)

Remembering where all our created or known info can be found is challenging and having it available by context at a glance is but a dream - until you make it a reality. Surprisingly, PCs still lack Knowledge Management tools, yielding users searching various folders on their PC, their cloud and other online resource. Thus, to mitigate this issue - I made a Personal Knowledge Management system via a website that combines easy views of content on my PC or in the Cloud, and shows contextually relevant bookmarks.

Me - as part of a UT Austin IA/Design project

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